4 Customer Service Soft Skills to Improve Customer Experience 

eLearning, Learning Needs

4 Customer Service Soft Skills to Improve Customer Experience 

Learning Everest Team2025-01-03T16:49:31+05:30Categories: eLearning, Learning Needs|

Customer service soft skills are an important determinant of customer experience – the thing that ensures customers return to a brand. Thus, for 95% of leaders, good customer experience is a strategic priority and 75% see it as a competitive advantage (Source: Forrester). On the customers’ end, positive customer experiences influence their loyalty to brands (Forbes) and their likelihood to recommend them to someone else (Source: Tempkin Group). Therefore, excellent customer experiences should be a top-most priority for businesses looking to carve a name for themselves amidst the competition. Customer service representatives are often at the frontlines of creating these experiences and need a balanced mix of hard and soft skills to achieve this.

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8 Techniques to Use in Gamified Soft Skills Training

eLearning, Gamification of Learning

8 Techniques to Use in Gamified Soft Skills Training

Learning Everest Team2025-01-03T18:06:47+05:30Categories: eLearning, Gamification of Learning|

Gamified soft skills training is an excellent solution to the challenge of developing soft skills in your workforce. While the quality of training materials does matter, getting learners to actually incorporate the soft skills they learn takes practice and self-reflection. Gamification provides a stimulating environment for this, ensuring that your training efforts yield a meaningful ROI. In this article, you will find 8 gamification techniques you can use to make your corporate soft skills training programs engaging and effective.

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8 Great Ways to Build Interactive Microlearning Courses

eLearning, Microlearning

8 Great Ways to Build Interactive Microlearning Courses

Learning Everest Team2025-01-09T14:33:35+05:30Categories: eLearning, Microlearning|

Microlearning, which refers to bite-sized learning that tackles a single learning objective at a time, is 17% more effective than other forms of e-learning. Microlearning improves learner engagement, motivation, and retention and makes learning “sticky.” Interactive microlearning courses takes this a step further by adding elements learners need to actively engage with to progress through the e-learning. Adding simple interactivities can exponentially improve navigation through a course on the learner’s end, and thus, amplify microlearning’s benefits. This article will present 8 ways for building interactive microlearning courses.

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An Essential Guide to Building Soft Skills eLearning Module

eLearning, Learning Culture, Learning Needs

An Essential Guide to Building Soft Skills eLearning Module

Learning Everest Team2024-07-20T16:31:10+05:30Categories: eLearning, Learning Culture, Learning Needs|

A well-equipped library of soft skills training modules can greatly boost employees’ job performance. With soft skills being one of the strongest predictors of job success, businesses can’t ever go wrong with investing in soft skills training. However, due to their wide applicability and context-dependent variations, traditional e-learning approaches don’t do soft skills justice. Thus, soft skills training requires extra care in how it is structured and enables learning. This article will give you a quick guide on building Soft Skills eLearning Module for your workforce.

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3 Tips for a Seamless Process Training Experience for New Recruits

Learning Needs, Onboarding Training, Process Training

3 Tips for a Seamless Process Training Experience for New Recruits

Learning Everest Team2025-01-08T11:34:48+05:30Categories: Learning Needs, Onboarding Training, Process Training|

The onboarding stage is a crucial time for both new recruits and the businesses hiring them. While employees are figuring out the company’s culture and other office-related norms, their main responsibility is to get a hang of their daily duties. One way to make this transition smoother is to build a seamless process training experience for your new employees. In this article, you will find 3 tips to upgrade your process training programs to offer a better onboarding experience to newly hired staff.

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The Role of E-learning in Business Process Standardization

eLearning, Learning Needs, Learning Styles and Objectives

The Role of E-learning in Business Process Standardization

Learning Everest Team2025-01-10T12:50:32+05:30Categories: eLearning, Learning Needs, Learning Styles and Objectives|

Process training boosts and benefits businesses in every area imaginable, from core processes such as production to overall company culture and values. One such area where it plays an invaluable role is business process standardization. Successfully implementing standardized business processes requires thorough employee training and in today’s digitalized working environments, e-learning is a great tool for such endeavors. Continue reading to learn more about business process standardization and the various ways in which e-learning can benefit the process.

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2 Famous Instructional Design Models to Meet Learning Objectives

Learning Styles and Objectives

2 Famous Instructional Design Models to Meet Learning Objectives

Learning Everest Team2025-01-03T19:37:07+05:30Categories: Learning Styles and Objectives|

In this article, we will explore 2 famous instructional design models that are highly effective and compatible with e-learning so you can build corporate training programs that produce concrete results.

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4 levels of interactivity in elearning instructional design

eLearning, Learning Styles and Objectives, Mobile Learning

4 levels of interactivity in elearning instructional design

Learning Everest Team2025-01-06T16:32:37+05:30Categories: eLearning, Learning Styles and Objectives, Mobile Learning|

Interactivity in eLearning instructional design takes many shapes and forms. Interactive elements are essential to elearning courses as they help engage learners and hold their attention. Furthermore, interactivities also serve functional purposes that aid the learning process. By adding interactivities, you can facilitate active learner participation and reduce the monotony of the courses you build. There are 4 levels of interactivity in eLearning instructional design that you can opt for. Each level is more interactive than the previous one and you can pick the one that best fits your learning objectives, budget, and timeline. This article will walk you through each of these 4 levels of interactivity and delineate the common interactions found in them.

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Engage and Retain: The Key to a Thriving Workforce – eBook

eBooks

Engage and Retain: The Key to a Thriving Workforce – eBook

Learning Everest Team2024-12-20T19:26:28+05:30Categories: eBooks|

Engage and Retain: Unlocking the Power of a Motivated Workforce - eBook Table of Contents Introduction Understanding Employee Engagement The Impact of Employee Engagement on [...]

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How to Leverage Instructional Design for Repurposed E-Learning

Learning Culture, Learning Styles and Objectives

How to Leverage Instructional Design for Repurposed E-Learning

Learning Everest Team2025-01-04T11:22:38+05:30Categories: Learning Culture, Learning Styles and Objectives|

Repurposed training content refers to learning materials that have been reused and transformed into a different format than the original. When content is turned into e-learning, it becomes repurposed e-learning. While repurposing involves reuse, it still requires planning and strategy, and the best way to plan how learning materials should be developed is through instructional design. This article will walk you through some of the processes involved in instructional design for repurposed e-learning.

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About Learning Everest Team

4 Customer Service Soft Skills to Improve Customer Experience

8 Techniques to Use in Gamified Soft Skills Training

8 Great Ways to Build Interactive Microlearning Courses

An Essential Guide to Building Soft Skills eLearning Module

3 Tips for a Seamless Process Training Experience for New Recruits

The Role of E-learning in Business Process Standardization

2 Famous Instructional Design Models to Meet Learning Objectives

4 levels of interactivity in elearning instructional design

Engage and Retain: The Key to a Thriving Workforce – eBook

How to Leverage Instructional Design for Repurposed E-Learning

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